Redsbaby

We aim to process and ship your order as quickly as possible. Here’s what to expect based on your items.

If all your products are in stock, we aim to ship your order within 1-3 business days from our Sydney warehouse.

If your order includes pre-ordered products, it will ship within 2-6 business days of the expected availability date.

If your order contains both in-stock and pre-order products, your order will ship when all products are in stock.

Please Contact Us if you have any questions regarding shipment of your products.

No, Redsbaby Australia only offers shipping within Australia. If you live in Europe, you can find a retailer near you on our find a retailer page.

Shipping costs vary depending on where you are located in Australia, and are calculated at checkout, so you’ll know exactly how much to expect before you place your order. Simply add the items you want to your cart, enter your shipping details, and we’ll provide the shipping cost.

While we don’t offer free shipping, we aim to keep shipping costs as affordable as possible to ensure you get the best value when shopping with us.

Your tracking number will be emailed to you once our warehouse has packed your order, and it is ready for shipment. Please allow 24-48 hours for the tracking information to appear in the Australia Post or Direct Freight Express tracking system once you have received your tracking number.

If your order contains pre-order products, please refer to the estimated dispatch date on your order confirmation. Your order will ship when all products are in stock, and your tracking information will be emailed to you once your order has been prepared for shipment. Please allow 24-48 hours for tracking details to appear in the shipping system after dispatch.

If your order only contains in-stock products, we aim to dispatch it within 1-3 business days from our warehouse.

If your items are in stock or your pre-order estimated shipment date has passed, and you still haven’t received tracking information please Contact Us with your order number.

To submit a warranty claim, simply complete our online warranty claim form. Once we receive your submission with all required details, our team will review it and get back to you with the next steps.

SUBMIT A WARRANTY CLAIM

To extend your warranty to 3 years, simply register your product online within 60 days of receiving it via the form below.

REGISTER FOR EXTENDED WARRANTY

We offer a 30-day trial with free returns to make sure your Redsbaby product is the right fit for your family.

How to return your order:

1. Repack the product in ‘as new’ condition with all its original packaging.
2. Complete our RETURNS FORM to receive your free return shipping label.
3. Drop it off at your local post office.

Once we receive your return, we’ll arrange your refund.

Products must be unused and in original condition with all packaging. The Britax b-pod Capsule must be unopened and completely sealed in its original packaging. For Baby Bundles, all items must be returned together to receive a full refund.

Spare parts, accessories, and sale/outlet items are not eligible for free returns and must be returned at the customer’s expense. Complete our RETURN ACCESSORIES/SPARE PARTS FORM.

For full details, see our terms of use.

We’re here to support you before, during, and after your purchase. You can reach our Australia-based team through several channels, including live chat, phone, email and WhatsApp.

For more details, visit our Contact Us page.

We’re proudly an Australian brand, with our team based in Sydney, focussed on creating functional, stylish products that grow with your family. As an Australian brand, we understand the needs of local families, and our commitment to high-quality craftsmanship and customer care ensures that you receive not just excellent baby products, but a supportive experience every step of the way.

We’re the only direct-to-consumer brand in Australia, meaning the value you receive is unparalleled.

Our market-leading products are the most awarded nation-wide, having received over 55 prestigious awards and thousands of 5-star reviews, earning the trust of families worldwide for their functionality, quality, and safety.

Over the years, we have proudly donated hundreds of thousands of dollars in life-saving paediatric and obstetric hospital equipment to the Humpty Dumpty Foundation. This foundation helps provide critical medical equipment to hospitals across Australia, ensuring better healthcare outcomes for children and families in need.

We also support the Miracle Babies Foundation, donating to help improve the lives of premature and sick babies, and have been a proud Tier 1 sponsor of their Miracle Moonwalk for over 5 years.

Our partnerships with these charities’ foundations are just one way we give back to the community, supporting the health and wellbeing of Australian families.

When you choose a Redsbaby pram, you're investing in quality, comfort, and functionality for your family. Designed for Australian families and those abroad, our prams combine sleek style, practical features, and exceptional durability to make every outing easier and more enjoyable.

We understand that buying high-quality products for your family is important, which is why our products are designed to last, offering you long-term value. Thoughtful detailing and premium materials ensure that every feature of your pram is easy to use, functional, and built with your family’s needs in mind. With Redsbaby, you get the peace of mind that comes from choosing a product made to withstand the demands of everyday family life, while offering style, comfort, and practicality at every turn.

Our reputation for safe, high-quality, and innovative baby products has been built on our commitment to designing products that make family life easier and more enjoyable. Each Redsbaby pram is tested to the highest safety standards, so you can trust that your little one is in good hands.

With Redsbaby, you can rest assured knowing that our customer support team is here for you every step of the way, providing you with guidance and assistance no matter where your family’s journey may take you.

Redsbaby is proudly Australian, with our product development team based in Sydney. Our core focus is on creating functional and stylish products that meet the needs of Australian families, while ensuring high quality and long-lasting durability. Like many leading baby brands, Redsbaby manufactures its products in China. However, we partner only with trusted factories in China, renowned for their expertise in producing high-quality products for the world’s top baby brands. This ensures that our products meet the highest standards of safety, quality, and durability, giving you complete confidence with every Redsbaby purchase.

Redsbaby was founded in 2013 by Australian parents Meagan and Brett Redelman. Their vision was to create a pram that combined functionality, style, and the specific needs of Australian families, all at an accessible price point. As parents themselves, Meagan and Brett designed their products with firsthand experience, ensuring that every feature, function, and aspect of quality is carefully considered to meet the real-life demands of parenting.

Redsbaby pioneered the first direct-to-consumer model in the baby category, allowing them to offer the best value products without compromising on quality. What began as a small family business has since grown into a trusted brand, offering innovative baby products that make the journey of parenthood easier, more comfortable, and more enjoyable. Today, Redsbaby products are sold in over 25 countries globally, trusted by families around the world.

Yes, we are proudly Australian, and family owned. Our headquarters is based in Sydney, where Redsbaby was founded. From our humble beginnings, we've grown into a trusted brand dedicated to enriching your family journey—no matter where you call home.

Our products are exclusively available online, which allows us to offer unparalleled value by cutting out additional costs typically associated with traditional retail. However, we understand that seeing and testing products in person is important, which is why we host Demo Days and Expos across Australia. These events give you the chance to try our full range, ask questions, and find the perfect fit for your family.

Redsbaby products are not available in physical stores. We’ve chosen to operate exclusively online to offer you better value. By eliminating the traditional retail markups, we can provide you with high-quality products at a more accessible price point. However, you can still experience Redsbaby products in person at our Demo Days and Expos across Australia. These events are a fantastic opportunity to connect with our team and explore our products firsthand.

To view the next Redsbaby event near you, click here.

We don’t have physical stockists, as we operate on an online-only model. However, you can attend a Redsbaby event near you by clicking here to find out more.

Yes, we offer various promotions throughout the year, both online and at our events, so you can enjoy great value on our premium products.

To ensure you never miss out on an exclusive offer or limited-time promotion, we recommend signing up for our mailing list in the footer of our website. By subscribing, you’ll be the first to know when new sales and special offers are live, giving you priority access to the latest promotions.

You can also follow us on social media for real-time updates on discounts, new arrivals, and other exciting announcements.

You can find all our product videos on our Videos page on our website.

Every Redsbaby product has care labels which you can refer to for detailed instructions. We have also provided general instructions below:

Plastic and metal parts - Use warm water and a mild detergent to clean the parts, fully dry before use

Fabrics - Clean the fabric with warm water and a mild detergent, dry in shade. Ensure the fabrics are fully dry before use.

Moving Parts/chassis/wheels - Wipe all surfaces with a damp cloth and mild soap. For moving components (wheels, brakes, handlebars), spray with silicone spray (it is important you only use silicone spray, and no other type of lubricant otherwise you may damage your product). For optimal performance, apply sparingly to moving parts every 8-12 weeks.

Additional care instructions - Avoid using abrasive or corrosive cleaning products or anything that contains alcohol. These can cause stains, discoloration, and damage, especially to the leatherette parts of your pram.

We’re here to support you before, during, and after your purchase. You can reach our Australia-based team through several channels, including live chat, phone, email and WhatsApp.

For more details, visit our Contact Us page.

For detailed information, you can find FAQs specific to each product its product page.

You can also explore our support center for additional guidance and helpful resources.