Warranty
Shop with confidence, knowing that Redsbaby products are built to last and backed by our 3-year warranty.
General Warranty FAQs
We offer a 3-year warranty on our products, giving you long-term confidence in your purchase. Our standard 24-month warranty covers faults in materials and workmanship from the date of dispatch, and you can extend this to 36 months by registering online within 60 days of receiving your product. You'll find registration details inside your box.
The extra 12-month warranty does not apply to products marked as ‘Ex-Demo’, 'Display', ‘Warehouse Sale’, ‘Reconditioned Stock’, ‘Imperfect Box’ or Spare Parts.
Register for your extended warrant here.
For full details, see our terms of use.
Redsbaby products are backed by a warranty against faults in materials and workmanship when used under normal conditions and in accordance with the user manual and technical specifications. If a product has a manufacturing fault, we will repair, replace, or refund it in line with our warranty terms.
For full details, see our terms of use.
Our warranty is designed to cover manufacturing faults, but there are some exclusions to be aware of (to the extent permitted by law). The warranty does not cover:
- Damage or defects caused by improper care or use
- Normal wear and tear, including scratches, marks, and fading
- Products purchased second-hand or from unauthorised sellers
- Incorrect assembly or installation of parts not made by Redsbaby
- Tyre wear and punctures (tyres require maintenance and may need replacement over time)
- Accidental or intentional damage, abuse, or neglect
- Damage to grips or fabrics from regular handling and daily use
- Airline or transport damage—please inspect your product after travel and submit claims directly to your airline or insurer
- Dissatisfaction with personal preferences, such as fit, weight, functionality, colour, or style
- Products with missing or damaged batch numbers
- Products not used according to the manufacturer’s instructions
Additionally, warranties do not apply to products purchased for rental, hire, or commercial use.
Once we receive your warranty claim with all required information, we aim to process it within 2–3 business days.
If your product is outside the warranty period, we can still assess it and recommend repair centers or spare parts to help resolve the issue.
To submit a warranty claim, simply complete our online warranty claim form. Once we receive your submission with all required details, our team will review it and get back to you with the next steps.
To extend your warranty to 3 years, simply register your product online within 60 days of receiving it via the form below.
